The AI Frontier: Pioneering Change in Customer Service with David Karandish, Founder and CEO of Capacity
October 11, 2023
In this episode of Practical AI: The Capacity for Good, David Karandish, Founder and CEO of Capacity, joins James Diel to unveil how AI and automation revolutionize customer service, balancing customer experience and profitability in AI integration, and the evolution of AI from reactive to proactive assistance.
In this episode of Practical AI: The Capacity for Good, David Karandish, Founder and CEO of Capacity, joins James Diel to unveil how AI and automation revolutionize customer service, balancing customer experience and profitability in AI integration, and the evolution of AI from reactive to proactive assistance.
With over two decades of experience in the tech sector, David's focus has been deeply embedded in Online Advertising, SaaS, and Artificial Intelligence. Before founding Capacity, he held the position of CEO at Answers Corp and co-founded the parent company of Answers in 2006, which he successfully sold to a private equity firm in 2014 for over $900 million.
In addition to his other roles, he had the opportunity to be an early investor and board member at Nerdy (NYSE: NRDY), a cutting-edge, on-demand, real-time learning platform in the educational technology space, further highlighting his commitment to enhancing educational opportunities and technological advancement.
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Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google, Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft
Check out our three most downloaded episodes:
Check out our three most downloaded episodes:
- How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
- The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
- How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft
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