Boutique hospitality and envisioning the guest experience from the ground up

In this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.

In this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.

Together, they discuss:

Bree’s experience in the industry and how travel memories have influenced her perspective on building hotel brands.
A memorable travel experience at the Grand Hotel on Mackinac Island and how the hotel created a unique closing weekend event for guests.
How Retro Hospitality leverages email marketing as one of their most effective communication tools, ensuring guests are engaged and excited about their upcoming stay.
And how they also prioritize local and community partnerships to enhance the guest experience and showcase the unique offerings of each property.
And more!

This podcast provides valuable insights into Bree's experience, Retro Hospitality's approach, and the importance of marketing and financial understanding in driving success.

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Chapters:
00:00 - Intro

03:16 - Memorable travel experiences

07:34 - Retro Hospitality and its boutique focus

08:22 - Understanding adaptive reuse

10:30 - Case study: Hotel Fauna

12:53 - Marketing strategies for boutique hotels

14:03 - Digital touchpoints and communication

16:00 - Local partnerships and community engagement

19:24 - Enhancing the guest experience pre-arrival

23:09 - The future of boutique hotels

Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.

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