In this episode of Practical AI: The Capacity for Good, Shep Hyken, Chief Amazement Officer at Shepard Presentations, joins James Diel to explore the importance of building human relationships in customer service and what role AI plays in enhancing customer experience.

Shep is a renowned expert in customer service and experience, a dynamic keynote speaker, and a best-selling author focused on helping companies and organizations create exceptional customer and employee experiences. He has an impressive track record of working with a diverse range of clients, including First Abu Dhabi Bank, Agricultural Retailers Association, The Federal Savings Bank, and Self Storage Association, to build loyal relationships with their customers and employees.

As a C-Suite Advisor and C-Suite Radio Host at The C-Suite Network, Shep provides invaluable insights and advice to top-level executives on elevating their organization's customer service and experience. He is also an active volunteer at Customer Contact Week and a frequent guest on the Amazing Business Show. Shep has authored several best-selling books, including Moments of Magic, The Loyal Customer, and Amaze Every Customer Every Time, which are widely regarded as authoritative guides for businesses seeking to improve their customer service and experience.

Episode Resources