http://www.bridgepointetechnologies.com | On this episode of The Bridge, Roli Points, co-founder and VP of Strategic Alliances at Sourcepass, joins me. We’re talking about disrupting the managed service provider business model and more.
Sourcepass was created to disrupt the stale IT services and security space. Businesses are often held back by lackluster technology vendors that leave them underserved and overcharged for IT services. An opportunity existed for innovation through leveraging Software-as-a-Service (SaaS) technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) married with premier managed services to provide a revolutionary client experience. As a result, Sourcepass was born. The vision of Sourcepass is to provide businesses of all sizes with a technology experience that elevates their company.
During our conversation, we discussed the DNA of the managed service provider business model, why being an MSP is about embracing the manual work that customers don’t want to do, what makes MSPs difficult to scale, what the approach of “intimacy at scale” looks like in practice, and so much more.
Topics covered in this episode:
● Why Roli's superpower is understanding business needs and helping customers solve problems.
● Rollie is based in Virginia with her husband, two kids, and a dog.
● How Sourcepass aims to disrupt the Managed Service Provider (MSP) space and focuses on providing a broad portfolio of technology services to the lower/mid market.
● How and why Sourcepass has acquired eight companies since its inception.
● How Sourcepass aims to provide an IT experience customers love and fill the gap between a customer's ability to buy a service and the service provider's role.
● Why their digital experience platform Quest is designed to be a unifying platform for customers, providing various services in one place.
● Why automation is a key component of the platform, including automated user onboarding.
● Why Sourcepass believes that Quest will be a disruptive differentiator in the marketplace.
● Why the company's strategy involves making acquisitions to create a broader portfolio of services and expand geographically.
● The challenges and complexities of managing multiple platforms for clients.
● The importance of employee satisfaction and engagement, organizing events and initiatives.
● Sourcepass’ "Intimacy at Scale," model highlights the personalized service they provide to customers even as the company grows.
● The company's strategy on investing back into the business to benefit customers and maintain control.
● Why the future of technology will likely focus heavily on security, given the increasing importance of cybersecurity due to rising cyber insurance costs and concerns.
ABOUT ROLI POINTS
Roli is a Sourcepass co-founder along, with CEO Chuck Canton and Vice President of Strategy and Execution Bruce Simms. A passionate leader and a technology enthusiast, Roli serves as the Vice President of Strategic Alliances. In this role, Roli will be responsible for building programs and driving strategic partnerships with vendors, services providers, and system integrators to create a lead generation engine. In addition, Roli will be reviewing and setting up channel sales distribution, and supporting the development of a sales and marketing function and go-to-market strategy.
Roli has held multiple core leadership positions in her career, including leading the Enterprise Client Services team at Vonage, delivering the best customer retention rates Vonage ever had for this segment. Prior, she managed GoDaddy’s largest commercial Top-Level Domain (.COM) along with other core product lines. Roli’s vast experience in managing high performing teams and client-facing roles enables her to truly understand customer needs, translating to better overall customer outcomes.
CONTACT ROLI
Web. https://sourcepass.com/team/roli-points/
LinkedIn. https://www.linkedin.com/in/rpoints/