Staff turnover in hotels is up to 70-80%, as Matthew Parker, Senior Manager of Talent Acquisition at Mews, points out. Between that and outdated recruitment and retention methods, many hotels are stuck in a loop of constant rehiring. Matthew joins Matt to discuss what it takes to attract and hire the best people in hospitality. They talk about the most effective recruitment channels, using AI in hiring and focusing on trial shifts over case studies.


Matthew Parker is a global recruiting leader with over a decade of experience helping companies scale through smarter hiring. As Senior Manager Talent Acquisition at Mews, he leads GTM and Fintech recruiting, driving hundreds of hires each year. Known for building high-performing teams and data-driven hiring strategies, Matthew is passionate about connecting the right people to the right opportunities at speed and scale.


Learn more about the podcast here: https://hubs.ly/Q0350wrf0


#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue

0:00 – Why hiring in hospitality is tough right now

03:06 – Turnover and the cost of replacing staff

07:46 – Why hiring needs to be a business goal

10:24 – Pay transparency and retention

12:57 – Where to find candidates beyond job boards

20:16 – When AI helps and when it hurts

25:42 – Trial shifts vs. case studies to assess skills