In this episode of Freight Nation: A Trucking Podcast, host Brent Hutto is joined by Nicole Glenn, Founder and CEO of Candor Expedite.

Nicole has been in the haulage and logistics industry for over twenty years. Described as having logistics “in her DNA”, she is an accomplished manager and leader. She’s worked for many big Logistics companies across the US, from Chicago to Dallas Fort Worth, where she founded her own business, Candor Expedite. Nicole is also a panelist on the Ladies Leadership Coalition podcast, celebrating women in the supply chain industry.

[04:55] Nicole didn’t find trucking; trucking found her. While working a retail job at an automotive store, Nicole served a customer who was impressed with her memory, giving her a makeshift business card and asking her to give him a call. Hedging her bets, she called him up, and he offered her $10 an hour for filing. This was her entry into the logistics world. Over time, they gradually moved from handwritten receipts to accounting software, and she moved through roles, ending up as a backhaul dispatcher before moving on to other companies, gradually rising to President of one business.

[12:09] After a decent stint as the leader of someone else’s company, Nicole made the leap to found her own. It came when she was on vacation, receiving calls about things going wrong that she needed to fix. She took a moment to reflect and realized she was ready to take on the responsibility for herself, deciding to leave the company. She didn’t leave for several months due to the busy seasons they were heading into, but she left once she could, starting up her own business. She initially didn’t love her own company as much as the old one, partially due to going from a huge team to nobody, but she’s glad she leapt.

[21:18] From working in an expediting organization at age 23 to now owning Candor Expedite, Nicole has seen both the highs and lows of the sector. The sector revolves around solving a problem for someone, but it can be tough to get customers because they need to trust you to get involved. Over time, she has built credibility through testimonials, stories, and case studies, but it was incredibly difficult to start out. Now that she is trusted, however, relationships have completely flipped. She is now tasked with the most random and often complex things a shipper could imagine. 

[26:59] Nicole and her team recently stepped into frozen freight. Having served many fast food retailers and food companies, they were often asked to move frozen products but could never find refrigerated expediting equipment. It just wasn't commonly available. Nicole ended up talking to a buddy working in supply chains, and they found a wrap product that could sustain the temperature of a skid. It wasn’t good enough, so Nicole kept searching and utilizing her network, eventually finding a product used in the pharmaceutical world for products that needed to be kept cool. Putting it into practice, they have found that it can hold food at the same temperature, whether fresh or frozen, through five days of shipment. There’s even a live feed on it so that both the company and customers are aware if things go awry with the temperature maintenance and can work to fix it. If it weren’t for Nicole’s attitude towards solving problems, she wouldn’t have ever found this solution.

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