Can AI make business communication smarter and sales more human?
Scott Kinka and Mike Kane from Dialpad break down the future of AI-driven conversations, tech partnerships, and the power of emotional intelligence in sales.
They cover Dialpad’s AI-driven growth, the role of emotional intelligence in sales, and how AI is reshaping customer interactions, security, and global tech partnerships.
Tune in for insights on leveraging AI for smarter, more effective communication.
Dialpad is the leading AI-Powered Customer Intelligence Platform that completely transforms how the world works with one beautiful workspace that seamlessly combines the most advanced AI Contact Center, AI Sales, AI Voice, and Ai Meetings with AI Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights.
Topics discussed in this episode on the future of communication:
· How AI is transforming customer communications, but focusing on specific use cases is essential.
· The case for private LLMs for businesses and why the customization of AI models is essential.
· Use cases for AI in the sales process to enhance productivity and coaching.
· Why emotional intelligence is a key strength for sales leaders, aiding in understanding customer needs.
· The importance of adapting to different cultural contexts in business.
Previous Dialpad episodes
The Bridgecast Live: Reimagining the Customer and Employee Relationship (Part Two)
The Bridgecast Live: Reimagining the Customer and Employee Relationship (Part One)
Is this How the World Will End or How Smarter Business Begins? A Practical Discussion about AI (Part 2)
Is this How the World Will End or How Smarter Business Begins? A Practical Discussion about AI (Part 1)
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About Mike Kane
Mike Kane is SVP of Global Channel Sales at Dialpad and has built the organization's channel team from the group up since joining in 2017. Bringing more than two decades of experience in channel and sales to his role, Mike evolved Dialpad into a channel-first company and has maintained the channel as a leading revenue driver for the company. Mike is responsible for all channel go-to-market strategy, enablement, qualified pipeline and revenues across North America, EMEA and APAC. Prior to Dialpad, Mike was the catalyst for the implementation of the channel model in Silicon Valley at large, educating about and driving channel model adoption for companies like DocuSign, Okta, and Box.
Contact Mike
LinkedIn. https://www.linkedin.com/in/mike-kane22/