Sales Tax in eCommerce: Why Software Alone Won't Keep You Compliant 

In this episode of the eCom Ops Podcast, Norbert talks with Lahari Neelapareddy, CPA and Founder of Tax Hero, about one of the most dreaded parts of running an online store: sales tax.

Lahari explains why compliance is a legal obligation for every seller shipping to the US, why small stores are just as exposed as large ones, and how economic nexus, changing state rules and Shopify alerts can quietly create big liabilities. She also compares the US state-by-state system with Europe's OSS model, and shares a real client story where a "zero dollar" filing problem led to notices, penalties and a payment plan with the state of California.

Lahari Neelapareddy is the CEO and founder of Tax Hero, a full-service sales tax solution provider for eCommerce businesses. Combining technology with expert human oversight, Tax Hero ensures that businesses of all sizes remain compliant across every state, allowing owners to focus on growth instead of sales tax worries.

Tax Hero is a full-service sales tax solution provider designed to take the burden of compliance off the shoulders of eCommerce businesses. Specializing in Shopify stores and CPG industries, Tax Hero offers an all-inclusive service that handles every aspect of sales tax management—from configuration to filing. With a single, transparent price package, businesses of all sizes can benefit from Tax Hero’s expertise without worrying about hidden fees or complicated DIY setups.