Agentic AI is changing how consumers shop, how employees work, and how commerce systems operate but it’s not replacing the fundamentals of retail. Nitin Mangtani, SVP and GM of Salesforce Commerce Cloud and Retail Cloud unpacks what agentic commerce actually means and how leaders should approach it pragmatically.

Nitin shares his career journey from supply chain optimization to Google Shopping, through founding PredictSpring, and ultimately selling the company to Salesforce. A key turning point in that journey was a hard but necessary pivot, moving away from mobile apps when customer engagement data revealed a shrinking TAM. His lesson is blunt: If the market isn’t large or growing, no amount of brilliance will save the model.

From there, the conversation dives into agentic commerce, not as a buzzword, but as a system made up of three distinct layers. Shopper agents enable conversational discovery and purchasing. 

Finally, the episode addresses the unglamorous but critical foundation of AI success: data. Without clean catalogs, strong taxonomy, semantic understanding, and deterministic workflows, enterprise agents fail. 

This episode is a roadmap for founders, CIOs, and digital leaders navigating AI adoption without losing sight of the fundamentals that actually drive growth.


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