Leading with Impact: Enhancing Employee Engagement and Customer Satisfaction in Contact Centres with Lee Houghton
March 22, 2023
Lee Houghton, Co-founder and Business Improvement Coach of Get Knowledge, joins Sean McIver to share how leadership behaviours influence employee engagement and customer satisfaction, the power of connection, and why leaders should focus on creating a culture of sustainable performance excellence.
Lee Houghton is a business improvement coach who prides himself on helping people and teams deliver change. His unique journey to get to where he is today includes writing five children's books, owning a bouncy castle business, and even DJing dressed as a monkey.
All these experiences have shaped his career, from data input administrator to co-founding Get Knowledge, his business improvement company. Lee helps even more people in business by providing real-life examples and practical approaches as the host of the Business Problems Solved Podcast.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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