Should you build your leadership playbook from your worst experiences? ft. Pat Phelan

Can intentional leadership be the missing piece that boosts employee performance? In this episode of The Future Is Human podcast, host Naomi Trickey sits down with Pat Phelan, Chief Revenue Officer at GoCardless for an eye-opening conversation about what’s REALLY required from leaders today. Tune in for his tried and tested strategies on building high-performing teams across global regions, keeping empathy and purpose at the center of both customer and employee experiences and being the guardian of your employees’ careers. In today’s day and age, it can be a real struggle to balance growth with values, but ironically, it’s a non-negotiable to do so. Tune in to find out how you, as a leader, can make it a reality.

What You’ll Learn:

The universal truth that drives all workplace behavior
Why treating employee development as a privilege transforms team performance
The three metrics that prove development drives business results
How to maintain human connection in automated, transactional environments
Why "brutal transparency" requires consistency in how you receive feedback
How to build your leadership philosophy from negative experiences
How to preserve organizational soul while scaling

In today’s day and age, it can be a real struggle to balance growth with values, but ironically, it’s a non-negotiable to do so. Tune in to find out how you, as a leader, can make it a reality.