Elevating Customer Engagement in At-Home Health Testing with Ana Magalia
April 12, 2023
Ana Magalia, Head of Customer Experience at Hurdle, joins Sean McIver to explore the importance of customer experience, journey mapping, and setting baselines to measure success in at-home health testing.
Ana is a creative change leader driven to achieve exceptional customer experience. She has over fifteen years of experience in IT, virtual payments, and travel technology. Her strengths include data analytics to gain business understanding, forecasting, and planning strategies efficiently.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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