Is NOI the only thing that matters?

In this episode of Hotel Moment, Karen Stephens chats with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality. Joe shares insights into his role at the organization, one of the fastest-growing hotel investment and management companies in the US, and their approach to managing unique and independent properties. They explore why NOI is the most important metric for the success of any hotel.

In this episode of Hotel Moment, Karen Stephens speaks with Joe Pettigrew, the Chief Commercial Officer at EOS Hospitality.

Together, they discuss:

The importance of a strong commercial strategy and how it impacts the hospitality industry. Joe explains that a clear and simple vision is crucial for aligning all departments towards a common goal.
The value of focusing on NOI as the ultimate measure of success rather than getting caught up in metrics like direct booking percentage or social media followers.
How OTAs can be valuable partners, especially when used strategically to fill last-minute rooms or target specific customer segments.
And more!

Joe is a seasoned commercial leader in the hospitality industry with expertise in brand management, asset management, and revenue maximization. EOS Hospitality is a company that manages many unique and independent properties, which is what attracted Joe to join the team.

If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.

Connect with Joe Pettigrew here:

Connect with Karen here:

Hotel Moment Podcast is handcrafted by our friends over at: fame.so

Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.

Check out the three most downloaded episodes: