What's next for Mews? The open vs closed ecosystem debate
May 26, 2026
Why are hotels charging the same for a parking spot on a Tuesday and on a Saturday? For Mews CEO Matt Welle, that question sums up everything wrong with how hotels think about revenue and technology. In this solo episode, he breaks down one of the most debated questions in hotel tech: should your property run an open, best-of-breed stack or commit to a closed, all-in-one ecosystem? Matt draws lessons from Shopify, Toast and ServiceTitan, and explains Mews’ approach to the debate, including what’s coming up next.
Why are hotels charging the same for a parking spot on a Tuesday and on a Saturday? For Mews CEO Matt Welle, that question sums up everything wrong with how hotels think about revenue and technology. In this solo episode, he breaks down one of the most debated questions in hotel tech: should your property run an open, best-of-breed stack or commit to a closed, all-in-one ecosystem? Matt draws lessons from Shopify, Toast and ServiceTitan, and explains Mews’ approach to the debate, including what’s coming up next.
After years in the trenches of hospitality, Matt joined the Mews journey during its early days in 2013. Since then, he’s been the company’s CEO, leading Mews and the industry forward.
Learn more about the podcast here:
https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
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