The State of the Modern Contact Centre with Ben Booth
January 6, 2023
Ben Booth, CEO of MaxContact, joins Sean McIver to discuss the current state of customer experience in the contact centre industry with a focus on how automation can improve the customer experience while reducing costs.
Ben Booth, CEO of MaxContact, joins Sean McIver to discuss the current state of customer experience in the contact centre industry, including how automation can improve the customer experience while reducing costs.
Ben Booth is a successful CEO with twenty years of contact centre experience. He has proven expertise in transforming organisations' contact centres to improve customer experiences across all channels, providing maximum ROI, and maintaining and improving KPIs.
His contact centre experience includes seven years at MaxContact and thirteen years at Daviker. Ben works with various organisations to provide services like PCI-DSS, payments across multiple channels, WFM, speech analytics, voice, mail, webchat, and more.
Talk Time with MaxContact is handcrafted by our friends over at: fame.so
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Check out our three most downloaded episodes: