Patient-Centred Safety and Innovation with Marcos Manhaes of NHS England

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix. This week, Marcos Manhaes, Associate Director of Commercial Systems, Data, and Insight at NHS England, joins us to share insights into the evolving intersection of technology and patient safety, offering a glimpse into the future of healthcare innovation. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com. 🏥

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, hosted by Liz Jones and Darren Kilroy, brought to you by RLDatix.

This week, Marcos Manhaes, Associate Director of Commercial Systems, Data, and Insight at NHS England, joins us to share insights into the evolving intersection of technology and patient safety, offering a glimpse into the future of healthcare innovation.

Here are some talking points from the conversation:

Marcos' driving force behind patient safety
How data allows healthcare professionals to meet patient demands for real-time, personalised care
The role of staff engagement and AI innovation in enhancing patient safety
Strategies for making a difference in patient safety

Marcos Manhaes is a dedicated and ambitious senior professional with over 30 years of successful experience in allowing businesses to be more innovative, efficient, and sustainable through effective use of data and business analysis. He has vast experience working with private international organisations, public hospitals, and UK national public health bodies.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com. 🏥

Episode Resources

Marcos Manhaes on LinkedIn
NHS England Website
Liz Jones on Linkedin
Darren Kilroy on LinkedIn
RLDatix Website

Episode Highlights

[04:15 - 08:28] Turning Pain into Purpose

Many people working in patient safety are driven by personal experiences, either a desire to fix something wrong in healthcare or to give back because they or a loved one received great care. Whether motivated by bad outcomes or a positive experience, they often find purpose and healing through their work, using their passion to make healthcare better for others.

[08:28 - 14:01] Healthcare's Data Revolution

Healthcare is finally catching up with the data revolution, thanks to growing demand from patients and staff for real-time, accessible information. People expect healthcare to mirror the seamless experiences they have in other sectors, like receiving quick updates and easy access to their own data. As we integrate technology, the key is keeping the patient experience at the centre while ensuring clinicians have the right data at the right time, all while maintaining privacy.

[21:37 - 29:58] Enhancing Patient Safety

One of the biggest highlights in patient safety has been the incredible engagement of frontline staff in voluntarily reporting incidents, from only a few hundred reports to over 2.6 million annually. Additionally, AI and robotics are boosting efforts to improve patient safety by reducing human error and automating tasks like monitoring, medication, and nutrition management. AI may also play a huge role in mental health and elderly care.