Motivating Your Contact Centre Team to Improve Performance with Jayne Halton
February 15, 2023
Jayne Halton, Group Database and Contact Centre Manager at Chapelhouse Motor Group, joins Sean McIver to share how to maintain motivation in a call centre environment, build a collective winner's mindset, and the importance of effective communication in contact centres.
Jayne Halton is a successful group database and contact centre manager with over ten years of contact centre experience and fifteen years in the motor industry. She has proven experience in motivating teams to deliver quality customer experience and drive sales. Jayne has spent ten years at Chapelhouse Motor Group, which owns a range of car dealerships in the northwest of England.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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