Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive.

Learn more about the podcast here: https://hubs.ly/Q0350wrf0

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0:00 – Introduction to Charlie Delamare 
4:43 – Responding to guest reviews 
10:06 – How AI can solve staff scheduling 
17:36 – Staff onboarding using AI tools 
19:52 – Is the concierge role still relevant? 
26:10 – Creating an AI-first culture 
27:56 – The future of AI in hotels