The Lifeblood of Stellar Customer Experience with Barry Cooper
October 5, 2023
Barry Cooper, Head of Customer Service at Moneycorp, joins Sean McIver to unveil the essence of customer experience, the role of proactive communication, and why it's vital to balance customer satisfaction and employee well-being.
Barry Cooper, Head of Customer Service at Moneycorp, joins Sean McIver to unveil the essence of customer experience, the role of proactive communication, and why it's vital to balance customer satisfaction and employee well-being.
With more than 15 years in the CX and contact centre realm, Barry has developed a profound understanding of exceptional customer service. He began his journey as a customer service advisor, interacting directly with clients, which granted him insights into the true essence of superior service from both his and the customer's perspectives.
Before joining Moneycorp, Barry held notable roles such as Senior Manager at Contract Management Evolution, Operations Manager at Domestic and General Finance Company, and Contact Center and Outsourcing Manager at E.ON UK.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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