Hospa Exclusive (Part 1) - Digital Mind, Analog Heart: Judi Blakeburn’s Hospitality Vision

In this episode of the Check Into The Future podcast, host Jane Pendlebury is joined by Judi Blakeburn, Chief Commercial Officer for Watergate Bay Hotel, Another Place hotels, and SeaSpace, to share her remarkable journey from implementing Watergate Bay’s first Property Management System (PMS) in 2003 to today’s cloud-powered, fully integrated guest experience platform.

What You’ll Learn:

How to balance technology implementation with maintaining authentic human connections in luxury hospitality
Why focusing on Revenue Per Available Guest (RevPAG) creates better outcomes than traditional RevPAR metrics
How to successfully transition from disparate systems to a fully integrated resort platform
The strategic advantage of unified guest profiles in driving personalized experiences and increased revenue
Why empowering guests with self-service technology actually creates more opportunities for meaningful staff interactions
How to leverage technology to transform outdoor activities and experiences into seamless guest offerings

Judi Blakeburn is Chief Commercial Officer for Watergate Bay Hotel, Another Place hotels, and SeaSpace, a new lifestyle aparthotel brand launched in Cornwall in 2024. With over 40 years’ experience in hospitality, she has played a central role in creating and growing lifestyle brands in Cornwall, Cumbria, and Scotland. Passionate about innovation and digital transformation, Judi has consistently shaped guest-centred experiences that combine commercial success with long-term loyalty. She is committed to exploring how technology can enhance hospitality while keeping people and place at the heart.

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