Debunking Hospitality Myths and Building Careers with Kelly Johnstone, COO of Springboard
January 7, 2025
In this episode of Careers Unwrapped, host Mark Fawcett is joined by Kelly Johnstone, Chief Operations Officer of Springboard, to discuss the vibrant world of hospitality and tourism. Kelly shares her journey through various leadership roles, the current state of the industry, and valuable insights for young professionals looking to make their mark. Tune in for an engaging conversation about the opportunities, challenges, and the exciting future of this dynamic sector!
In this episode of Careers Unwrap, host Mark Fawcett welcomes Kelly Johnstone, Chief Operations Officer of Springboard and a seasoned executive in the tourism, leisure, and hospitality industry. Together, they explore the vibrant world of hospitality and the opportunities it offers.
Join them as they explore:
- The current state of the hospitality industry
- Springboard's mission to future-proof the talent pipeline
- The importance of changing perceptions about hospitality jobs,
- The value of apprenticeships as a pathway into the industry
- The unique skills developed in hospitality
- The impact of technology in the industry
Kelly Johnstone is a seasoned senior executive in the tourism, leisure, and hospitality industry, currently serving as the Chief Operations Officer at Springboard. With a rich background that includes 18 years of international experience with Thomas Cook, Kelly has developed a deep understanding of the hospitality sector, particularly in shaping the future talent pipeline. Her leadership at Springboard focuses on promoting career opportunities within the industry, addressing skill shortages, and dispelling negative perceptions about hospitality jobs.
Notably, she champions initiatives like Future Chef, which seeks to identify and nurture the next generation of culinary talent. Kelly's insights into the evolving landscape of hospitality, especially post-COVID, and her advocacy for apprenticeships and diverse career pathways make her a vital voice in the conversation about the industry's future. Her passion for people and commitment to fostering a positive work environment underscore her belief in the transformative power of hospitality careers.
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