Technology as a Partnership: Breaking down Barriers in Healthcare Innovation
March 20, 2025
Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.
In this episode, Liz Jones and Darren Kilroy are joined by Sam Shah, a key voice in digital health, clinical policy, and public health, to share insights on the evolving role of technology in healthcare.
👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉
To find out more, visit rldatix.com. 🏥
Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.
In this episode, Liz Jones and Darren Kilroy are joined by Sam Shah, a key voice in digital health, clinical policy, and public health, to share insights on the evolving role of technology in healthcare.
What You’ll Learn:
- The three critical ingredients for successful digital transformation
- Addressing common fears about AI replacing jobs
- The framework for breaking down information governance barriers through better understanding of existing regulations
- How to create effective procurement partnerships between healthcare organizations and technology vendors
- The importance of balancing technology implementation with business change management and cultural transformation
Sam is a distinguished healthcare leader with expertise spanning clinical practice, digital transformation, and medical regulatory law. As both a clinician and lawyer, he has held key roles in NHS digital transformation and private healthcare, showcasing a unique ability to bridge technology implementation with practical healthcare delivery. His experience includes launching major eCommerce platforms, leading digital health initiatives, and working across international healthcare systems.
👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉
To find out more, visit rldatix.com. 🏥
Episode Highlights
- [06:42 - 10:55] Will AI Take Our Jobs?
AI isn't here to replace jobs; it's here to enhance them. Change takes time, and while some roles may evolve, the reality is that we're entering an era where we'll rely on AI to do our jobs better, not lose them. In sectors like healthcare, where long wait times and resource shortages persist, AI can help improve access and efficiency without eliminating human roles. The key is designing AI solutions that are user-centric, adaptable, and personalized to specific needs.
- [10:55 - 14:35] Why Healthcare Tech Often Fails Clinicians
Technology in healthcare should make clinicians' lives easier, not add to their cognitive load. Too often, new tools are imposed without considering the real-world pressures of fast-paced environments, where staff have little time to adapt. True success comes from co-creating solutions with those who actually use them, who often hold the system together in unseen ways.
- [14:35 - 21:38] What Tech Companies Need to Know About Healthcare
Tech companies working with healthcare need to rethink their approach. Successful partnerships aren't just about selling solutions but about building relationships that allow for flexibility and long-term innovation. Companies should proactively identify gaps in customer expectations, offer insights from global successes, and create contracts that leave room for iteration and improvement.
👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉
To find out more, visit rldatix.com. 🏥
Quotes for Snippets
- “I can tell you there are always three ingredients: having a strategy that the leadership commits to, having a resourcing plan that is realistic, and having the organizational design to bring about that change and make it happen.” — Sam Shah
- “Make sure you're kind of willing to adapt. Technology is going to face us in every part of what we do, whether it's our personal lives or professional lives.” — Sam Shah
- “We are likely to live through an era where we can't do our jobs without technology.” — Sam Shah
- “We no longer need to have one career or one profession. It's okay to switch every few years if you feel like it. And if you don't and you wanna do the same thing, that's also okay.” — Sam Shah
Episode Resources
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