How to Create a Positive Customer Experience with Nate Brown

In our quest to understand how people are driving innovations that result in superior CX, our host Todd Vecca joins Nate Brown, Co-founder of CX Accelerator and Senior Director of Arise. Nate takes us through his exciting journey, highlighting how CX is making people’s lives better. Bringing ‘mission-driven CX’ into perspective, Nate shares insights on building a CX mindset and how that generates loyalty.

In this episode, Todd is joined by Nate Brown, Co-founder of CX Accelerator and Senior Director of Arise Virtual Solutions. CX Accelerator is a non-profit community that equips, encourages, and connects Customer Experience professionals at every stage in their journey. Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with a previously untapped network of small business owners and their agents.

They delve into the evolution of customer experience, the place of BPOs in delivering the best experiences, and how a positive customer experience generates loyalty.