Agents, ALSPs and the Future, with Mark Ross of Deloitte
November 3, 2025
Are we going to see a new CXO in the boardroom - the Chief Contracting Officer? In this episode of Meeting of the Minds – The Legal AI Podcast, hosts Hal Marcus and Memme Onwudiwe sit down with Mark Ross, Principal at Deloitte Legal Business Services, to explore the past, current, and future states of legal technology, from early e-discovery to agentic AI. Drawing from decades of experience, Mark shares valuable insights on measuring ROI for legal tech implementations, successful contract lifecycle management deployment strategies, and bold predictions about the future of legal departments. If you’re tasked with navigating digital transformation or a business leader interested in contract intelligence, this episode offers practical wisdom on embracing AI and gaining strategic value from legal operations.
Theme music: "Load" Copyright © 1996 by Hal Marcus.
Are we going to see a new CXO in the boardroom - the Chief Contracting Officer? In this episode of Meeting of the Minds – The Legal AI Podcast, hosts Hal Marcus and Memme Onwudiwe sit down with Mark Ross, Principal at Deloitte Legal Business Services, to explore the evolution of legal technology, from early e-discovery to agentic AI.
What You'll Learn:
- How the evolution of eDiscovery created a blueprint for legal technology adoption and transformation
- Why generative and agentic AI represent a paradigm shift in legal services
- The three-bucket framework for measuring ROI in legal tech implementation
- How to successfully implement Contract Lifecycle Management (CLM) by starting with a Minimum Viable Product (MVP) approach
- Why contract visibility should precede workflow automation for optimal results
- Why to expect the emergence of a Chief Contracting Officer role and why multidisciplinary skills will define the future legal department
- Why legal teams must balance risk management with business enablement to remain strategically relevant
- Why traditional legal business models remain resilient even in the face of technological disruption
About the Guest
Mark Ross is Principal and Market Leader at Deloitte Legal Business Services, where he spearheads innovative approaches to legal department transformation. With over two decades of experience spanning from practicing law in the UK to pioneering legal outsourcing operations, Ross has been at the forefront of legal industry evolution. As a self-described "recovering attorney," he has played a pivotal role in shaping how global organizations leverage technology and alternative delivery models to optimize legal operations. His perspective on the intersection of legal operations, technology, and business strategy has helped legal professionals and business leaders navigate the rapidly evolving legal technology landscape.
Episode Resources
- Mark Ross on LinkedIn
- Deloitte Website
- Memme Onwudiwe on LinkedIn
- Hal Marcus on LinkedIn
- Evisort Website
Theme music: "Load" Copyright © 1996 by Hal Marcus.
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