Expert Analysis: Leading and Empowering Hybrid and Remote Teams in Contact Centres
May 29, 2024
Welcome to another episode of Talk Time! In this special episode we’re focusing on hybrid and remote working in contact centres, delving into how to effectively manage a hybrid or remote team, support their work-life balance, and keep customers at the organisation's core. This episode features insights from George Frater of ProblemShared, Danny Wareham of Firgun, Natalie Calvert, a CX and EX coach, and Julie Mordue and Sarah Hunt of GreenBean.
Welcome to another episode of Talk Time! In this special episode we’re focusing on hybrid and remote working in contact centres, delving into how to effectively manage a hybrid or remote team, support their work-life balance, and keep customers at the organisation's core. This episode features insights from George Frater of ProblemShared, Danny Wareham of Firgun, Natalie Calvert, a CX and EX coach, and Julie Mordue and Sarah Hunt of GreenBean.
In this roundtable, our group of experts offers advice on how to ensure employees and high management maintain a work-life balance at home, how to use psychometrics as a secret weapon to understand your employees, and also, they discuss what areas of work productivity are suffering due to hybrid and remote working.
To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com
Episode resources
- MaxContact Website
- Julie Mordue LinkedIn
- Green Bean Website
- Sarah Hunt LinkedIn
- Natalie Calvert LinkedIn
- Natalie Calvert Website
- George Frater LinkedIn
- Danny Wareham LinkedIn
- Danny Wareham Website
- Firgun Website
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Talk Time with MaxContact is handcrafted by our friends over at: fame.so
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Check out our three most downloaded episodes: