Using Mindful Communication as a Tool to Elevate the Customer Experience with Katie Stabler
February 1, 2023
Katie Stabler, Founder and Director of Customer Experience at CULTIVATE, joins Sean McIver to discuss how thoughtful and mindful communication elevates the customer experience.
Katie is also a freelance Customer Experience Consultant for EvaluAgent, Fujitsu, JT Group, and Citizens Advice. She has proven expertise in developing customer-focused strategies within organisations that want to embrace an organisational CX strategy to drive exceptional operational and business performance.
Previously, Katie was Head Of Customer Experience and Member Optimisation at the Female Entrepreneur Association, Customer Experience Head of Design and Delivery at Lowell, and Deputy Chief Executive Officer and CX lead at The Debt Counsellors Charitable Trust.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Check out our three most downloaded episodes: