Hotels count rooms, hostels count beds. But as hotel commercial performance and technology consultant Diogo Vaz Ferreira explains, that doesn’t mean hostel revenue management is simpler. Quite the opposite. Where they do differ is their approach to tech. With younger tech-savvy guests expecting instant service, hostels are innovating rapidly and building lighter, faster, more connected tech stacks. Which might just offer a preview of where hospitality tech is heading.

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0:00 – Introduction to Diogo Vaz Ferreira 
2:18 – The difference between hotel and hostel operations 
5:31 – Hostel metrics: RevPUB and revenue per square meter 
10:14 – Building the perfect tech stack for modern hostels 
12:25 – Implementing AI for customer service excellence 
17:38 – What hotels can learn from hostel operations 
22:38 – Social media strategy and user-generated content
25:37 – What defines an effective tech stack 
27:39 – Data integration and management in hospitality 
29:38 – Final thoughts