Chris is an esteemed customer contact specialist with an illustrious career spanning over fifteen years in the industry. Having worked in both in-house and outsourced contact centres, Chris has garnered extensive experience and expertise. With a strong operational management background at Verint and eg solutions, Chris has been instrumental in developing comprehensive training programs and cross-customer development initiatives to establish industry best practices.

Chris has a remarkable track record of successfully implementing transformative change programs across multiple sites, diverse cultures, and various communication channels on a global scale. Their ability to navigate and excel in these dynamic environments has solidified Chris as a thought leader in the field. Moreover, Chris is sought after as a keynote speaker, leveraging his vast knowledge and experience to deliver impactful training workshops, engage in insightful discussions, and captivate audiences at large-scale conferences and events.

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