AI has emerged as a game-changer in various industries, and sales is no exception. With its ability to analyze vast amounts of data, automate repetitive tasks, and provide valuable insights, AI has the potential to revolutionize the sales process. However, like any disruptive technology, there are both pros and cons associated with its implementation. So, we’re asking... What are the best AI business practices? What are some of AI's risk factors? And what are the potential unintended consequences? To shed light on this important topic, we are joined by Nelson Veiga, Field CTO at Espressive, a pioneer in AI for enterprise service management.