Reaching Customer Service Excellence with James Vukashin
November 9, 2022
James Vukashin, National Director of Contact Centres at Veezu, joins Sean McIver to share his perspective on why people need to come first to ensure best-in-class service, the importance of supporting hyper-local communities, and how to transform customers into brand advocates.
James Vukashin, National Director of Contact Centres at Veezu, joins Sean McIver to share his perspective on why people come first to ensure best-in-class service, the importance of supporting hyper-local communities, and how to transform customers into brand advocates.
James is an experienced senior business leader with a demonstrated history of leading operational teams and executing business change. He is passionate about ensuring best-in-class customer service and helping people achieve their full potential.
Before Veezu, James served as the Global Shared Services Director at Foodhub, Interim Change and Business Improvement Manager at the Health and Safety Executive, Interim Transformation Lead at Arvato UK, Interim Customer Transformation at Biffa, and Lead Improvement Manager at Tesco PLC.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Check out our three most downloaded episodes: