Fixing the Foundations: Trust, Integration, and Workforce Systems

In this episode, Liz Jones and Darren Kilroy are joined by Kevin Feely, Head of Talent Acquisition and People Digital Experience at Ramsay Health Care UK. Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix. Kevin shares his journey from an NHS recruitment placement at age 19 to leading workforce technology transformation across a 7,000-person private healthcare organisation. He discusses why technology must enable rather than block people, how Ramsay learned from early missteps with Workday, and why they're taking a cautious approach to AI in recruitment screening. Kevin explains the partnership approach that transformed their relationship with RLDatix, and how getting foundations right—like integration between systems—creates better experiences for staff and managers. 👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals whilst keeping patient safety at the core of everything we do. 🎉 To find out more, visit rldatix.com 🏥

In this episode, Liz Jones and Darren Kilroy sit down with Kevin Feely, Head of Talent Acquisition and People Digital Experience at Ramsay Health Care UK, an organisation with around 7,000 colleagues across 30 sites nationwide and part of a larger global footprint.

Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.

Kevin's career began with a twelve-month placement in NHS recruitment at age 19, where he immediately started questioning processes and asking 'why?' This curiosity led him through roles at UCLH, Nuffield Health, and HCA Healthcare before joining Ramsay. His unique job title reflects a modern approach: combining talent acquisition with digital experience to ensure technology serves people, not the other way around.

What You'll Learn:

How Kevin's early NHS experience shaped his process-driven approach to recruitment
Why Ramsay deliberately avoids AI screening in recruitment, and when that might change
The lessons learned from a challenging Workday implementation
How COVID transformed recruitment from face-to-face to virtual overnight
Why change management is critical, and how lack of confidence can affect both sides of a vendor relationship
The importance of data integration: making Workday and Optima work as one system
How Loop and smart rostering will transform workforce management
Why healthcare shouldn't always be at the forefront of technology adoption

Kevin Feely brings over twenty years of healthcare recruitment and workforce experience, with expertise spanning NHS trusts, private healthcare providers, and pathology organisations. His role combines strategic talent acquisition with technology enablement, ensuring that people systems support rather than hinder the organisation's goals.

👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals whilst keeping patient safety at the core of everything we do. 🎉

To find out more, visit rldatix.com 🏥

Episode Resources

Kevin Feely on LinkedIn
Ramsay Health Care UK Website
Liz Jones on LinkedIn
Darren Kilroy on LinkedIn
RLDatix Website