On this week’s episode of The Bridge, I sit down with David McAbee, Vice President of Enterprise Solutions here at Bridgepointe, to discuss leveraging the business process outsourcing model.
Bridgepointe helps mid-market and enterprise clients make quicker, more informed tech investments. We help our clients save time by shortening the IT procurement process while saving money and increasing ROI.
During this conversation, we talk about some of the myths we hear about the business process outsourcing model and how companies can get better results for less money.
We also talk about what happens when you have the most discerning customers with high service expectations and combine that with a slowing economy, as well as why leveraging the business process outsourcing model to cut costs doesn’t automatically mean sacrificing customer experience.
Topics covered in this episode:
● Why the business process outsourcing model is evolving rapidly.
● The actual cost of choosing the wrong business process outsourcing model.
● The role that business process outsourcing models play in skill sets and talent enhancement.
● What makes companies reluctant to embrace the business process outsourcing model?
● The importance of documentation and expert guidance when choosing the proper business process outsourcing model.
● Myths about the business process outsourcing model.
● The mainstreaming of AI technology
David’s predictions about the rise of the AI superagent.
ABOUT DAVID MCABEE
Vice President Enterprise Solutions | Transformational Leader | Future of Customer Success & CX | Brand Building | Storytelling | Scaling Growth & Operations | Change Management | Advisor | Speaker
There are many things that lead to poor customer experiences including knowledge gaps, lack of insight, tech debt, and lack of vision. I help my clients overcome these challenges to achieve efficient and repeatable customer journeys across all touch points.
CONTACT DAVID
Email. [email protected]
LinkedIn. https://www.linkedin.com/in/davidmcabee/