Zana Usher on hospitality staff training and staffing crisis
April 29, 2021
Within the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020.What are the implications of this? Celebrations aside, we are looking at a staffing crisis and a related staff training gap. Listen to Zana Usher, CEO and founder of hospitality coaching organization, ZD Hospitality, talk about how to address that gap effectively. Her practical, easy-to-implement ideas make listening to this episode a must do for hotel owners and managers!
Within the hospitality industry, we have a HUGE reason to celebrate! Guests are slowly finding their way back to hotels after a forgettable 2020.
What are the implications of this? Celebrations aside, we are looking at a staffing crisis and a related staff training gap.
Listen to Zana Usher, CEO and founder of hospitality coaching organization, ZD Hospitality, talk about how to address that gap effectively. Her practical, easy-to-implement ideas make listening to this episode a must do for hotel owners and managers!
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Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.
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