From CIA to CX Expert: Joey Coleman on Building Unbreakable Relationships in Business Part 2

In the 100th episode of The Wealthy Entrepreneur Podcast, our host Bob Gauvreau reconnects with bestselling author Joey Coleman for Part 2 of their conversation. Joey brings fresh insights from his books Never Lose a Customer Again and Never Lose an Employee Again, focusing on how to build stronger relationships in business. This episode covers the real cost of employee turnover, why most onboarding fails, and how outdated leadership habits are hurting retention. Joey and Bob break down practical strategies that business owners can use right away to create meaningful experiences that keep top talent and loyal clients. If you're serious about growing your business through connection and loyalty, this conversation is essential. Catch up on Part 1, then subscribe, leave a review, and share this episode with a business leader who needs to hear it. Episode Highlights: 00:00 Welcome to The Wealthy Entrepreneur Podcast 00:45 Employee Retention and Turnover Costs 00:56 Implementing Retention Strategies 04:22 Post-Pandemic Employee Relations 05:28 Challenges of Remote and Hybrid Work 13:11 Cost of Losing an Employee 17:07 Employee Relationship Management 20:44 Balancing Work and Personal Life 22:42 Future Books and Projects About the Guest:Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His two books have received critical acclaim; both were instant Wall Street Journal best sellers. Never Lose a Customer Again shows how to turn any sale into a lifelong customer, and his newest book, Never Lose an Employee Again, details a framework that companies worldwide can use to reduce turnover and increase employee engagement. Connect with Joey: Website: https://joeycoleman.com/ LinkedIn:https://www.linkedin.com/in/joeycoleman1/ Resources: Get your BOOK NOW:Amazon: https://amzn.to/2U0N2nEB&N: https://bit.ly/NLCA-BN Visit The Wealthy Entrepreneur Website: https://www.wealthyentrepreneur.co/ Download The Wealthy Entrepreneur (digital book) for FREE: https://profitsimple.ca/wealthy-entrepreneur Like our Facebook Page at https://www.facebook.com/wealthyentrepreneurofficial Join The Wealthy Entrepreneur Community for FREE at https://www.facebook.com/groups/gauvreaucpa For more podcast episodes, subscribe to our YouTube channel at https://www.youtube.com/@wealthyentrepreneurofficial. Let’s continue to work on becoming a Wealthy Entrepreneur!See omnystudio.com/listener for privacy information.

In the 100th episode of The Wealthy Entrepreneur Podcast, our host Bob Gauvreau reconnects with bestselling author Joey Coleman for Part 2 of their conversation. Joey brings fresh insights from his books Never Lose a Customer Again and Never Lose an Employee Again, focusing on how to build stronger relationships in business.

This episode covers the real cost of employee turnover, why most onboarding fails, and how outdated leadership habits are hurting retention. Joey and Bob break down practical strategies that business owners can use right away to create meaningful experiences that keep top talent and loyal clients.

If you're serious about growing your business through connection and loyalty, this conversation is essential. Catch up on Part 1, then subscribe, leave a review, and share this episode with a business leader who needs to hear it.

Episode Highlights:

00:00 Welcome to The Wealthy Entrepreneur Podcast
00:45 Employee Retention and Turnover Costs
00:56 Implementing Retention Strategies
04:22 Post-Pandemic Employee Relations
05:28 Challenges of Remote and Hybrid Work
13:11 Cost of Losing an Employee
17:07 Employee Relationship Management
20:44 Balancing Work and Personal Life
22:42 Future Books and Projects

About the Guest:
Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His two books have received critical acclaim; both were instant Wall Street Journal best sellers. Never Lose a Customer Again shows how to turn any sale into a lifelong customer, and his newest book, Never Lose an Employee Again, details a framework that companies worldwide can use to reduce turnover and increase employee engagement.

Connect with Joey:

Website: https://joeycoleman.com/
LinkedIn:https://www.linkedin.com/in/joeycoleman1/

Resources:

Get your BOOK NOW:
Amazon: https://amzn.to/2U0N2nE
B&N: https://bit.ly/NLCA-BN

Visit The Wealthy Entrepreneur Website: https://www.wealthyentrepreneur.co/
Download The Wealthy Entrepreneur (digital book) for FREE: https://profitsimple.ca/wealthy-entrepreneur

Like our Facebook Page at https://www.facebook.com/wealthyentrepreneurofficial

Join The Wealthy Entrepreneur Community for FREE at https://www.facebook.com/groups/gauvreaucpa

For more podcast episodes, subscribe to our YouTube channel at https://www.youtube.com/@wealthyentrepreneurofficial.

Let’s continue to work on becoming a Wealthy Entrepreneur!

See omnystudio.com/listener for privacy information.