In this episode, Sean Mclver is joined by Sofia Puccio, Associated Product Manager and CX Management Information Lead at Curve, a finance company that owns and operates the Curve card. This payment card aggregates multiple cards through a mobile app, allowing users to make payments and withdrawals from a single card. With almost a decade of experience in technology and customer experience, she develops better tools for Curve to better communicate with customers.

They discuss what defines a successful customer experience, artificial intelligence and its roles in automating customer experience and alleviating employee burnout, what to automate, how to get the best results from AI. and how organizations can identify the best solutions when embarking on a customer experience journey.