Global growth brings massive opportunity but also organizational complexity. When marketing and revenue teams operate in silos, customer experience suffers, speed slows down, and leadership lacks the clarity to make informed decisions. In this episode of In other words, Jason Hemingway is joined by Lorena Morales to explore how enterprise leaders can structure their teams and systems to stay aligned while scaling globally. They cover how to link revenue operations to business strategy, where AI can help teams stay focused, and what alignment really looks like when you’re working across markets, cultures, and priorities.
Global growth brings massive opportunity but also organizational complexity. When marketing and revenue teams operate in silos, customer experience suffers, speed slows down, and leadership lacks the clarity to make informed decisions. In this episode of In Other Words, Jason Hemingway is joined by Lorena Morales to explore how enterprise leaders can structure their teams and systems to stay aligned while scaling globally. They cover how to link revenue operations to business strategy, where AI can help teams stay focused, and what alignment really looks like when you’re working across markets, cultures, and priorities.
What You’ll Learn:
- How to approach revenue operations in global organizations
- Why the Eisenhower Matrix remains crucial for prioritizing work in large enterprises
- How to implement OKRs effectively across global teams and avoid common pitfalls in the process
- The strategic approach to using AI in revenue operations without losing human judgment and creativity
- Why understanding P&L and sales cycles is crucial before building a revenue operations function
- How to build trust with global teams by focusing on both professional growth and personal well-being
Lorena Morales is a global revenue operations and marketing leader with a background in product design and strategic growth. In 2023, she was recognized as one of the 20 Most Influential Women to Follow. She is currently the Director of Global Digital Marketing Revenue Operations at JLL, where she built and now leads the company’s first centralized RevOps function. Her experience spans startup and enterprise environments, including her role as VP of Marketing at Go Nimbly. Lorena is also an Ambassador for GTM Partners, a Founding Member of Customer Data Automation, and a mentor for GirlzWhoSell. Her human-centered, systems-thinking approach is shaped by her experience as an immigrant, educator, and cross-border team builder.
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Highlights and YouTube Chapters:
- 00:00 Introduction
- 01:17 A Unicorn Career Path
- 05:05 Scaling RevOps in a Fortune 200
- 07:04 Functional Silos vs. Harmful Silos
- 09:24 The Eisenhower Matrix
- 11:30 Why Alignment Is a Growth Strategy
- 16:56 Keeping Global Teams Aligned
- 18:58 Must-Have RevOps Metrics
- 24:08 Lorena’s Automation Wishlist
- 25:59 AI, Cognitive Overload, and Human Thinking
- 30:28 Agentic AI vs. $20M Human Deals
- 33:11 Leading with Humanity
- 37:33 The Biggest Mistake in RevOps
- 38:49 Lorena’s 1 Tip for New RevOps Leaders
Episode Resources: