Get to Grips With Generative AI and the Customer Experience with Cyril Coste, CDO of Digital and Growth

In this episode of How to Grow Using AI, Machine Learning, and Intelligent Automation, host Nicholas Cole is joined by Cyril Coste, CDO of Digital and Growth, to discuss how to utilize generative AI to unlock the present and future possibilities for customer engagement.

In this episode of How to Grow Using AI, Machine Learning, and Intelligent Automation, host Nicholas Cole is joined by Cyril Coste, CDO of Digital and Growth.

Join them as they:

Delve into the digital and GenAI revolution and what that means for customer engagement
Explain why data privacy and the ethical concerns around the use of GenAI are particularly hard to manage at this point
Talk about customization and personalization and the limits you should put on your implementation of AI
Examine the implications of GenAI on smaller businesses and how it has brought about a paradigm shift
Shine a light on the future for AI and its potential to specialize in certain tasks
Consider how best to futureproof your company in this ever-developing business landscape

Cyril Coste is the CDO of Digital and Growth. He is a high-performing digital executive with a strong reputation as a digital expert and thought leader.

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