The Patient Experience: How CitiusTech is Transforming the Patient Journey
February 23, 2024
In this episode of The Shaping Healthcare Podcast, Rishi Mathur, VP, Head of Digital Experience Practice at CitiusTech, and Amy Heymans, Strategic Advisor, Experience Design, join host Laurel Rockall. Together, they discover the benefits of taking a human-centric approach to healthcare design, how good design leads to better healthcare solutions, and how this benefits both the patient and healthcare professionals.
In this episode of The Shaping Healthcare Podcast, Rishi Mathur, VP, Head of Digital Experience Practice at CitiusTech, and Amy Heymans, Strategic Advisor, Experience Design, join host Laurel Rockall.
They cover:
- The human-centric healthcare approach in medical administration and technology
- Addressing patient pain points with participatory design
- CitiusTech’s unique healthcare design solutions
- AI and new developments in MedTech
Amy co-founded Mad*Pow in 2002 and nurtured its growth for 20 years to become a leading global strategic design consultancy that delivers positive social impact and business outcomes. She is also the Founder and CEO of Beneficent Design, which offers expertise in design, innovation, and market strategies in health, sustainability, and financial well-being.
Rishi has led and managed a wide variety of projects involving all aspects of the UCD process, such as design strategy, digital experience transformation, persuasion strategy, and design assessments.
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