Transforming Customer Feedback Into Actionable Insights with James Marshall
July 12, 2023
James Marshall, Director of Customer Experience at Southampton City Council, joins Sean McIver to share actionable strategies for gathering and analysing data and customer feedback to enhance services, address the needs of your clients, and improve their overall experience.
James is an esteemed and forward-thinking senior leader in the local government sector renowned for his exceptional ability to implement impactful and transformative initiatives. With a brilliant strategic mindset, he excels at fostering collaboration, leveraging resources, and efficiently delivering top-tier services while operating within budgetary limitations.
James wholeheartedly dedicates himself to optimising public services, consistently striving to achieve positive outcomes for the community. His unwavering work ethic, resourcefulness, and commitment guarantee the seamless execution of projects under his supervision.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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