Talk Time: The Contact Centre Podcast
Redefining Contact Centre Leadership with Clayton Drotsky
January 10, 2024
In this episode of Talk Time with MaxContact, Clayton Drotsky, Director and Founder of Growth Crew, joins Sean McIver to unveil his inspiring transition from contact centre agent to influential leader, the difference between management and leadership, and the significance of building meaning into the work environment.
In this episode of Talk Time with MaxContact, Clayton Drotsky, Director and Founder of Growth Crew, joins Sean McIver to unveil his inspiring transition from contact centre agent to influential leader, the difference between management and leadership, and the significance of building meaning into the work environment.

With a 17-year career in the realm of customer service and sales teams across diverse industries and global markets, Clayton has developed a deep-seated passion and ability to cultivate high-performance cultures. His leadership ethos is centred around empowering individuals to unlock their highest potential. Before embarking on his entrepreneurial journey, Clayton led international contact centres for Two Three Bird out of London, where he championed the mantra, “Good is expected, but we are memorable.”

To learn more about MaxContact, and how our customer engagement software helps improve efficiency, drive revenue, and strengthen customer connections, click here: https://www.maxcontact.com


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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.

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