Every business book in the past 20 years has in some way talked about being customer-obsessed. And of course, to do that, you need to empower your employees to innovate. Mistakes be damned! However, some recent challenges with software updates to 80 % of the operating systems in the world might say that we may need to pause unbridled innovation.
In this episode of The Bridgecast, I interview Jack Jackson, a seasoned tech executive and author of the upcoming book Reaction to Inaction. During our conversation, Jack shares his background in the tech industry and his passion for leadership, emphasizing the importance of inspiring and empowering people to be successful.
Our primary focus for the chat was on Jack’s book, which explores how organizations, employees, and customers suffer when people fail to take action and provide insights and strategies for overcoming inaction and driving positive change.
The book Reaction to Inaction addresses the issue of organizations and employees. Jack was inspired to write it after witnessing an employee’s frustration in trying to help a customer but being unable to take action due to red tape and bureaucracy. The book proposes a framework for building dynamic and innovative organizations where employees feel empowered and trusted. It emphasizes the importance of putting the customer first and removing barriers to action.
Topics covered in this episode:
● How Jack’s book provides insights and strategies for overcoming inaction.
● and driving positive change.
● Why building fences, not tearing them down, might be
● the key to balancing innovation and risk.
● How leadership is about inspiring and empowering people to be successful.
● Why inaction can have negative consequences for organizations, employees, and customers.
● Why taking action is essential for driving positive change.
● How organizations, employees, and customers suffer when people fail to take action.
● The book’s framework for building dynamic and innovative organizations.
● How the framework applies to various areas —including IT —and encourages employee empowerment while managing compliance and risk.
Why putting the customer first and removing barriers to action are key principles in the book.
Get The Book
https://thereactiontoinactionbook.com/
ABOUT JACK JACKSON
Experienced operational hyper growth executive with a dynamic management career in selling technology products within a competitive global landscape. Organizational health builder with 20 years experience exceeding revenue goals in worldwide markets. Proven sales leader with direct and channel success. Expert in building top-producing selling organizations through strategic marketing, tactical sales, key account management partner enablement and operational excellence. Deep understanding of growth and scale operations. Outstanding record of achievement in large sales negotiations. Excellent communicator with the ability to actively manage change. Impeccable track record of high growth quick to scale execution. Track record of building high performance sales organizations and managing 100M+ organizations.
CONTACT JACK