How to Create a Frictionless Customer Experience with Shep Hyken
November 15, 2022
Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC, joins us to share insights on creating a frictionless customer experience, the concept of amazement, and customer experience KPIs every company must measure.
Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees.
They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience KPIs every company must measure.
Humans of CX is handcrafted by our friends over at: fame.so