In this episode of Security Heroes, host Lisa Falzone is joined by workplace violence prevention expert Kim Urbanek. Kim is a Master Level Instructor in Crisis Prevention, and the co-author of the Workplace Violence Prevention Handbook for Healthcare. For 15 years, she has worked in Senior Leadership for Edward-Elmhurst Health's Public Safety program, and now advises other organizations on how to prevent workplace violence as an independent consultant. Join them as they: * Examine the lack of good data on what causes workplace violence * Explore why healthcare is especially prone to workplace violence * Enumerate the 4 different types of workplace violence * Discuss some important elements of a good anti-workplace violence campaign for healthcare settings * Lay out the key steps in creating a strong workplace violence policy * Recount some of Kim's experience in dealing with domestic violence situations * Share tips for hospitals looking for better data and better reporting And much more!