Successful outbound strategies to maximize direct revenue | a Revinate webinar
October 2, 2024
In this episode of the Hotel Moment podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. In this webinar, Brian, Brent, and guest speaker Raul dive into effective outbound strategies for maximizing direct revenue in the hospitality industry. The team explore how hotels can leverage outbound calls, second-chance bookings, and email follow-ups to boost guest engagement and revenue. With a focus on practical advice and real-world examples, they highlight the importance of collecting guest data, utilizing automated marketing, and implementing proactive outreach to increase incremental revenue. Tune in to discover how these outbound initiatives can transform your business and elevate guest satisfaction.
In this episode of the Hotel Moment podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. In this webinar, we hear from Brian Stinemetz, Client Success Manager at Revinate, Brent Sanders, Sr. Customer Education Specialist at Revinate, and guest speaker Raul Martinez from AmbienteTM Sedona. As they explore successful outbound strategies for maximizing direct revenue, they discuss:
- The critical role of capturing and following up on non-booked leads
- How outbound calling can significantly increase incremental revenue
- The importance of effective email capture for ongoing guest engagement
- Real-world success stories from AmbienteTM Sedona's implementation of outbound strategies
Listen in to benefit from insights into potential revenue opportunities hidden in non-booked leads and learn how to leverage outbound strategies effectively. As they make clear, taking a proactive approach to guest communication and implementing targeted outbound campaigns can dramatically impact your bottom line. The best thing you can do is ensure your team is prepared and motivated to make the most of these opportunities as they arise.
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Chapters:
00:00 - Intro
01:32 - Meet the speakers
03:00 - Understanding outbound strategies
06:00 - Types of outbound strategies
10:04 - The power of follow-up
12:02 - Enhancing guest experience with pre-arrival calls
14:45 - Key takeaways for effective outbound strategies
16:17 - Spotlight on Ambiente Sedona
17:29 - Raul Martinez’s experience with Revinate
19:10 - Incentivizing outbound sales
20:41 - Success stories and campaigns
21:00 - Closing thoughts and future strategies
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb