Ann Marie O'Rourke transformed Sandpiper Management from the ground up by focusing on what matters most: cleanliness, communication, and customized service. As owner of this boutique property management company serving Kiawah Island and Seabrook Island near Charleston, Ann Marie has built a business model that balances exceptional guest experiences with unwavering owner loyalty. In this episode of The Vacation Rental Show, hosted by Lynell Gordon, Ann Marie reveals the bold decision that changed everything: replacing her entire cleaning team and paying staff more to ensure five-star cleanliness standards. She shares how handwritten notes, local recommendations, and personal touches create repeat guests who eventually become property owners themselves. Ann Marie discusses the challenges of balancing owner and guest needs, the importance of transparent communication, and why treating each property as a unique investment rather than a one-size-fits-all approach has become her competitive advantage. This episode is sponsored by Lynbrook Group.