How Port Moody Turns Employee Feedback Into Real Culture Change - with Marta Taylor
June 2, 2025
Welcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick is joined by Marta Taylor, Manager of Strategic Initiatives at the City of Port Moody, to explore successful employee feedback programs in municipal organizations and how to turn survey results into actionable improvements. Marta shares how a small city launched a ground-up cultural transformation using employee voice as the catalyst. From candid focus groups to executive-level engagement, Marta walks us through a practical, replicable model that puts staff feedback at the center of organizational change.
Welcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick, CEO of TalentMap is joined by Marta Taylor, Manager of Strategic Initiatives at the City of Port Moody, to explore successful employee feedback programs in municipal organizations and how to turn survey results into actionable improvements.
What You’ll Learn:
- How to structure employee focus groups for maximum impact
- The "Champion Strategy" for gaining leadership buy-in
- How to use benchmarking data to prioritize actions and contextualize survey results
- Why simple communication initiatives can dramatically improve employee engagement
- The "Two-to-Three Action Rule" for helping department managers implement targeted improvements
- How to balance comprehensive organizational development plans with department-specific initiatives
Marta Taylor is the Manager of Strategic Initiatives at the City of Port Moody, where she leads corporate planning, diversity, and equity initiatives, indigenous relations, and accessibility programs. With vast experience in employee engagement and organizational development, she has successfully transformed employee feedback into meaningful operational changes. Her innovative approach to employee surveys and focus groups has helped create a more responsive and inclusive workplace culture within the municipality.
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