When guest requests fix themselves: Inside Mews Guest Messaging and Automations with Adam Britton
October 7, 2026
Can your staff keep up with guest messages and requests? Most hotels would say no. Messages scatter across five or six apps, and by the time someone replies, the guest has moved on. Guest Messaging and Automations, two new AI-powered Mews features, intend to fix that. Adam Britton, Director of Product and Engineering at Mews, joins Matt to explain how.
Can your staff keep up with guest messages and requests? Most hotels would say no. Messages scatter across five or six apps, and by the time someone replies, the guest has moved on. Guest Messaging and Automations, two new AI-powered Mews features, intend to fix that. Adam Britton, Director of Product and Engineering at Mews, joins Matt to explain how.
Adam Britton is Director of Product and Engineering at Mews. He blends hotel experience with a sharp eye for product marketing. At Mews, he’s helped shape tech that drives real impact for hoteliers.
Meet Adam on LinkedIn: https://www.linkedin.com/in/brittona
Meet Matt Welle on LinkedIn: https://www.linkedin.com/in/matthijswelle
More about Matt Talks Hospitality: https://hubs.ly/Q0350wrf0
More about Mews: https://www.mews.com/en
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
Adam Britton is Director of Product and Engineering at Mews. He blends hotel experience with a sharp eye for product marketing. At Mews, he’s helped shape tech that drives real impact for hoteliers.
Meet Adam on LinkedIn: https://www.linkedin.com/in/brittona
Meet Matt Welle on LinkedIn: https://www.linkedin.com/in/matthijswelle
More about Matt Talks Hospitality: https://hubs.ly/Q0350wrf0
More about Mews: https://www.mews.com/en
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
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