The front desk mess: How to cut hotel queues
August 20, 2025
It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 Introduction 0:46 Identifying check-in spikes ...
It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue
0:00 Introduction
0:46 Identifying check-in spikes
4:21 How housekeeping influences queues
6:07 Ways to speed up check-out
8:15 Why SMS is better than emailing
10:26 How to soothe the pains of check-in
13:06 The role of kiosks
14:59 How payment automation cuts queues
17:33 Key takeaways
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