Elevating the Customer Voice Using Storytelling and Personalization with Nate Brown
April 27, 2023
Nate Brown, Co-Founder of CX Accelerator, joins Sean McIver to help CX leaders enhance the voice of their customer approach through meaningful storytelling and personalization, as well as maximising customer experience with effective digital tools.
Nate Brown is the Co-Founder of CX Accelerator, a non-profit organisation that provides virtual platforms that connect like-minded Customer Experience professionals. Amongst his other accolades in Customer Experience, Nate is the author of CX Primer, which led him to be awarded CX Influence of the Year in 2019.
He is also the current Senior Director of Customer Experience at Arise Virtual Solutions, which connects customer service agents to well-known brands. Before that, Nate was the Chief Experience Officer at Officium Labs and Head of Customer Experience at UL Solutions.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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