What Makes an Outstanding Customer Journey with Marianne Withers, Founder & CEO of The Verity Centre
October 12, 2022
Marianne Withers, Founder and CEO of The Verity Centre, joins Sean McIver to share the differences between mediocre and excellent customer journeys and what it takes to deliver a fantastic customer experience.
Listening, engaging, and understanding are the three key steps you must take when mapping out the customer journey and delivering an experience that will satisfy your customer's needs and wants. Starting from the beginning, let's take a closer look at what the customer journey really means.
In this episode of Talk Time with MaxContact, Marianne Withers, Founder and CEO of The Verity Centre, joins Sean McIver to share the differences between excellence and mediocrity in your customer journey and what it takes to deliver a fantastic customer journey.
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Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
Previous guests include: Adrian Swinscoe, Punk CX podcast host and author of How to Wow and Punk CX, Chris Rainsforth, Director of The Forum, and James Vukashin, National Director of Contact Centres at Veezu.
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